Frequently Asked Questions
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- Consent Order FAQ
- Express Divorce FAQ
- Financial FAQ
- Order FAQ
- Pre-Purchase FAQ
- The Divorce Process
What is your 7 day money back guarantee and how does it work?
Our number one priority at Express Divorce is ensuring you’re satisfied with the divorce service you’ve purchased from us. We understand that starting a divorce, clean break order or a consent order is a big step and, occasionally, our customers change their minds. Therefore, we introduced a 7 day money back guarantee on all of our managed services* meaning we’ll refund your money if you decide our service isn’t for you. Simply reach out to our friendly customer service team.
* Guarantee expires 7 days after purchase or upon customer submitting their information using the data capture forms. This includes all managed divorce services as well as our clean break and consent order service.
When do I pay the court fee?
We ask you to transfer the court fee to us several days before we issue the application. Of course, you have the option to pay the court fees when you first order your divorce service.
It is worth checking to see if you are entitled to a court fee exemption or a reduction by clicking here: https://www.gov.uk/government/publications/apply-for-help-with-court-and-tribunal-fees
Why do you only do uncontested divorces?
All of the online providers only deal with uncontested divorces. Express Divorce are not a law firm and, therefore, cannot engage in litigation on your behalf. Instead, we offer guidance on the divorce process and will draft your divorce application for a fraction of the cost when compared to a high street solicitor.
Our customers come to us having settled their finances between themselves through discussion or having been referred to us via the mediation process. Some of our customers may have started using a solicitor but quickly reached agreement on the finances with their spouse. Rather than continue to pay inflated legal fees, they have appointed an online provider to handle their divorce and save hundreds of pounds.
Will I need to go to court for my divorce?
It is highly unlikely that you will need to attend court. That said, we can never completely rule out the possibility as the judge, when considering the application, might want to see you and your spouse to make enquiries about how you reached your financial agreement.